We’ve put together this list of frequently asked questions. If you have a query that’s not been addressed here, please call us on 01608 730 500 or email enquiries@cotswold-carriers.co.uk. Our office is open from 9 - 5 Monday - Friday.


Q1: What happens at the pre-move survey?

A1: You will be visited by a member of our team prior to your moving date to assess your specific removals needs.
This will be to address any access issues, items which require specific care or items that have not been accounted for in order to ensure moving day goes as smoothly as possible.

Q2: What time will you arrive on moving day?

A2: We usually like to get to you for between 8 - 8.30am.

Q3: Can I book you to do the packing and unpacking?

A3: Yes, we offer an optional full or fragile only packing and unpacking service.
This includes all boxes and specific packing materials and the disassembling and reassembling of larger furniture items. For your peace of mind, all items are covered by our insurance throughout the entire process.

Q4: Can I just buy boxes and packing materials from you?

A4: Yes, we have 2 box sizes available: 45cm x 45cm x 52cm & 35cm x 35cm x 46cm (both  £4 each), bubble wrap at £30 per roll and packing paper at £20 per reem.

Q5: Do you offer storage services if I need to store items before or after the move?

A5: YES! We provide palletised storage in secure containers that can hold up to 250 cubic feet (7.08 cubic meters) of belongings. View our storage service page to learn more about our storage arrangements.

Q6: What sizes of trucks/vans do you have available? Can you accommodate my large furniture pieces?

A6: We have a range of vehicle sizes available, from small vans for moving just a few items, all the way up to large lorries that can transport cars and other large items. We'll work with you to determine the best vehicle for your specific moving needs.

Q7: How far in advance do I need to book your services?

A7: We recommend booking at least 2-4 weeks in advance if possible, to ensure availability. The earlier you can book, the better!

Q8: Do you offer insurance for any damages during the move?

A8: Yes, we offer full insurance coverage for any damages during your move. This covers both your items and property damages.

Q9: What prep work do I need to do before the movers arrive?

A9: We recommend having everything organised, furniture disassembled, and boxes packed and labelled ahead of time so the packing process goes smoothly and quickly. Additionally, ensure all your paperwork is completed ahead of the move.

Q10: Are there any additional fees I should be aware of ahead of time?

A10: The main additional fees to be aware of are fuel surcharges based on destination distance and additional charges for poor access issues. Other additional charges may occur, which we will discuss as necessary.

Q11: What are your payment terms - do I pay a deposit upfront or the full amount after?

A11: Standard deposit of £250. Full payment 5 working days prior to the first day of your move (if shipping 5 days prior to collection).

Q12: Who do I need to tell when I move house?

A12: When moving house, it's important to notify several services and organisations of your new address. This includes banks, credit cards, insurance providers, your doctor, subscriptions, and utility companies like gas, electric, internet, etc. Also inform the post office, family and friends. Read our blog post for more information on the Ultimate Moving Checklist.

Q13: How much is a removal van?

A13: The cost of a removal van depends on the size and distance travelled. To get an accurate quote on your specific requirements send us your details and we’ll get back to you. Quick Quote.

Q14: How to move plants?

A14: To move plants, first trim any overgrown limbs. Water well before moving. Use towels or padding to protect branches. For potted plants, pack soil with plastic to prevent spills. Load plants last and unpack first into new home. Place in similar sunlight locations.

Q15: How to transport a Peloton bike?

A15: To transport a Peloton bike, schedule Peloton to professionally disassemble and reassemble the bike. If moving yourself, remove the tablet, weights, and accessories. Protect the screen. Use furniture pads and straps to secure the bike in the truck. Do not place other items on the bike.

Q16: How much does a removal service cost?

A16: Removal service costs depend on the number of items that need to be packed and moved, your home size, the distance you are moving to, and services like packing. There are several ways to save, but also several services we make that will make your move less stressful and more enjoyable.


Q1: Do any of the above apply if I’m moving overseas?

A5: Yes, the above apply on all moves that begin and/or end within the UK.
Rules for the overseas part of your move will differ from country to country. During your pre-move survey your destination will be discussed in detail and any relevant additional measures for that country will be taken in to account.


Q1: What are International removals?

A1: International removals refer to the process of relocating belongings from one European country to another.
One key aspect of international removals is navigating the complex regulations and customs requirements when transporting goods between different countries. This highlights the need to prioritise careful planning and consideration due to the intricacies involved in moving belongings across borders.

Q2: When is the best time to plan a removal?

A2: The best time to plan a removal varies depending on individual circumstances, but there are certain factors to consider when choosing the ideal timing.
Generally, most people prefer to plan their removal during the spring and summer months due to the milder weather and longer daylight hours, making it easier to move belongings without facing extreme weather conditions. Additionally, these seasons often coincide with school holidays, providing families with enough time to settle into their new surroundings before the start of a new academic year. However, planning a removal during off-peak times such as autumn or winter can also have its advantages. Moving companies tend to be less busy during these periods, meaning you may have more flexibility in scheduling your move and potentially benefit from lower prices. It's important to consider both your personal preferences and logistical factors such as work schedules and housing availability when determining the best time for your removal.

Q3: How long does the removal process typically take?

A3: The duration of a removal process in Europe can vary depending on several factors such as the distance, volume of items, and the specific services required.
For local moves within European cities, the removal process typically takes one to two days. This time frame includes packing, loading, transportation, unloading, and unpacking at the new location. However, for long-distance moves across countries or even continents, the removal process may take anywhere from a few days to a few weeks. Factors such as customs clearance for international moves can extend the timeline. Additionally, specialised services like furniture disassembly/reassembly or fragile item packing may add some extra time to the removal process.

Q4: What factors should be considered when planning a removal?

A4: First and foremost, assessing the volume of items that need to be moved is essential in determining the type and size of transportation required.
Additionally, consider the distance and route for the removal, as it can impact the cost and logistics involved. Another key factor to consider is the timeframe for the removal. It's important to plan ahead and book services well in advance if moving during peak seasons or busy times.

Q5: How do I choose a removal company?

A5: Look for a company with experience in international moves and a strong track record of customer satisfaction.
Get an idea of their reputation by checking their reviews and ratings online. Ensure that the company is properly licenced and insured for overseas moves, as this will provide you with peace of mind during the relocation process. It's also crucial to obtain detailed quotes from multiple companies to compare what's offered. Lastly, don’t forget to enquire about the specific logistics of your move.

Q6: How is the cost of International removals calculated?

A6: The cost of international removals is calculated based on several factors, including the distance of the move, the volume and weight of items being transported, and any additional services required.
It's important to note that international regulations and customs duties can impact pricing as well. For moves within Europe, variables like toll roads and border crossings may also influence costs. Lastly, factors like time of year and demand for removal services can affect pricing dynamics—peak seasons may bring increased rates due to higher demand for moving services.

Q7: Are there additional fees to consider?

A7: Aside from standard services, additional fees may include customs duties, import taxes, and storage costs for items being held in transit. These extra expenses can quickly add up and catch many people off guard if not properly budgeted for.
It's important to research the specific regulations and requirements of the country you are moving to in order to anticipate any potential customs or import fees. In addition to direct expenses related to shipping and handling, it's also wise to consider indirect costs like visas, permits, or vaccinations that may be required depending on your destination country.

Q8: What are some tips for a smooth move?

A8: One of the best ways to ensure a smooth move is to declutter and organise your belongings before packing. Take the time to go through all of your items, deciding what you no longer need or want, and donating or selling those items.
This will not only make the moving process easier but also help you start fresh in your new space. Additionally, it's important to plan ahead and make a checklist of all the tasks that need to be completed before moving day. This can include scheduling utilities transfers, notifying relevant parties of your change of address, and arranging for any necessary storage or additional services for specialised items. Finally, consider hiring professional movers who are experienced in handling international removals. They can provide valuable expertise and assistance when it comes to an international move, giving you peace of mind throughout the process.

Q9: What items can be included in the removal?

When planning a removal within Europe, it's important to consider what items can be included in the removal process. Typically, furniture, household appliances, electronics, clothing, and personal belongings are common items that can be included.
However, it's essential to check with the removal company for any restrictions or limitations on hazardous materials, perishables, or oversized items.

Q10: How are fragile or valuable items handled during the removal?

A10: Items that are fragile or valuable need extra attention during the removal process. Professional removal companies often use extra padding, secure packaging, and specialised handling techniques to ensure the safety of these items.
Some companies even offer custom crating for particularly delicate objects, providing an added layer of protection during transit. Additionally, experienced movers understand the importance of gentle handling and strategic placement within the moving truck to minimise any potential damage. Communication is key when it comes to fragile or valuable items during a removal. Customers should be transparent about any specific requirements or concerns they have regarding certain possessions. This allows the removal team to tailor their approach and make necessary accommodations to guarantee the safe transportation of these precious belongings.


Q1: What type of storage do you offer?

A5: We offer containerised storage in our purpose built, secure warehouses.
They measure 7m3 (250cuft) and cost  18 per week each. If you wish to bring your own goods and put them in a container yourself we ask that you give us at least three days’ notice as there is not 24 hour access available to the site. All items are overed by standard liability insurance.

Our office is open from 9 - 5 Monday - Friday. 
You can call us on 01608 730 500 or email enquiries@cotswold-carriers.co.uk.

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