We’ve put together this list of frequently asked questions. If you have a query that’s not been addressed here, please call us on 01608 730 500 or email firstname.lastname@example.org. Our office is open from 9 - 5 Monday - Friday.
Q1: What happens at the pre-move survey?
A1: You will be visited by a member of our team prior to your moving date to assess your specific removals needs.
This will be to address any access issues, items which require specific care or items that have not been accounted for in order to ensure moving day goes as smoothly as possible.
Q2: What time will you arrive on moving day?
A2: We usually like to get to you for between 8 - 8.30am.
Q3: Can I book you to do the packing and unpacking?
A3: Yes, we offer an optional full or fragile only packing and unpacking service.
This includes all boxes and specific packing materials and the disassembling and reassembling of larger furniture items. For your peace of mind, all items are covered by our insurance throughout the entire process.
Q4: Can I just buy boxes and packing materials from you?
A4: Yes, we have 2 box sizes available: 45cm x 45cm x 52cm & 35cm x 35cm x 46cm (both 3.50 each), bubble wrap at 30 per roll and packing paper at 15 per reem.
Q1: Do any of the above apply if I’m moving overseas?
A5: Yes, the above apply on all moves that begin and/or end within the UK.
Rules for the overseas part of your move will differ from country to country. During your pre-move survey your destination will be discussed in detail and any relevant additional measures for that country will be taken in to account.
Q1: What type of storage do you offer?
A5: We offer containerised storage in our purpose built, secure warehouses.
They measure 7m3 (250cuft) and cost 18 per week each. If you wish to bring your own goods and put them in a container yourself we ask that you give us at least three days’ notice as there is not 24 hour access available to the site. All items are overed by standard liability insurance.
Our office is open from 9 - 5 Monday - Friday.
You can call us on 01608 730 500 or email email@example.com.